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Some membership FAQs from Craig

Posted 11th July 2016 by Geoff Stewart
Can I book classes on my phone?
Yes! Download the MindBody app from the App Store or Google Play and then create an account with the same email address as your MindBody online account. You should then be able to access the Momentum schedule from your favourites and start booking classes. Here are the instructions.
How can I change my membership?
Send us a quick email and we will make the change for you. If you do it yourself you’ll end up with 2 memberships.
Does my monthly allocation of classes run with the calendar month?
No. Your month will run from either the date you bought the membership or another date you chose when making the purchase. You can check this by logging into your account at our MindBody page.
My credit / debit card is expiring soon, how can I change my details?
MindBody will allow you to edit your payment details if your card expires within the next 4 months, go to ‘Your Info’ on our MindBody page.
My credit / debit card doesn’t expire in the next 4 month, how can I change my details?
Email us and we’ll remove your existing card details. You’ll then be able to log in and add your new details.
I’ve changed my card details on the mobile app, will this change the card to which membership is charged?
No. The card details stored on the MindBody app can only be used to buy PAYG options at Momentum or any other facility using MindBody.
Will I be charged if I don’t show up for class?
Yes, the class will be taken from your monthly allocation.
Will I be charged if I cancel my booking?
Not if you cancel early, late cancels will be charged as if you attended. Late cancellations are:
For classes at 6am and 7am – 10pm the night before
For all other classes – 1 hour before the  class
Please help out your fellow members access classes by cancelling as early as possible.
I want to freeze my membership whilst I’m away. Can I do this?
You can freeze your membership for a minimum of 7 days. Email us in advance telling us how long you want to freeze your membership for. You won’t be charged during the freeze period apart from a £10 admin charge for freezes between 7 days and a month, and £20 for freezes longer than 1 month.